Why do medical practitioners insist on treating their customers as cogs in a machine? Some offices use random numbers, others use parts of your social security number, and still others use your birth date.
But what about something that is unique to me and I’m used to responding to, know by heart, and makes me feel like a person rather than a computer? I know this is going out on a limb, but maybe my NAME???
Add that to the office having their millions of systems that aren’t connected together and it doesn’t make me excited and happy to go to the doctor:
receptionist: Hello XYZ medical clinic, how can I help you?
me on phone: Hi, I’m in intense pain and was wondering if I could get in to see the Dr. today rather than on Thursday for my appointment.
r: Sure! Let’s see, what’s your [ID number that they use]?
r: [type type] Jennifer?
r: Let’s see, I can transfer you to your Doctor’s receptionist. [click hold]
me: (thinking) what are you then?
receptionist 2: Hello, XYZ medical clinic, how can I help you?
me: Hi, I’m in intense pain and was wondering if I could get in to see the Dr. today rather than on Thursday for my appointment.
r2: Sure! Let’s see, what’s your [ID number that they use]?
What is it about the medical community that they seem to confuse efficiency with lack of customer interaction? I don’t hearken back to the “good ole days” when the cure for a hangnail was to cut off your leg, but I wish I could afford a “concierge doctor” who would come to me and at least pretend to care that I’m scared, in pain, and upset.
The end result was that I can’t move my appointment forward, they don’t have any room. But she was willing to cancel my appointment for me if I wanted. BUH??? Sure, I’m in pain, and want to move it FORWARD, but I’m sure canceling it completely will solve the problem. Perhaps you have a gun I can use to put myself out of my misery?